Sometimes a first session simply doesn’t go as expected. If there was a meaningful issue with your first lesson, for example, the session was substantially different from what was advertised, the coach was unprepared, communication broke down, or another problem prevented you from receiving the quality of instruction you reasonably expected, you can contact us and we will help you to rebook a new class. We’ll review what happened and, when appropriate, help you find another coach and provide one replacement lesson at no cost to you.

This guarantee is not intended for situations where a family simply prefers a different coaching style, personality, or approach after an otherwise properly delivered session. In those cases, you’re always welcome to choose and book a different coach for your next lesson.