Clients can request to reschedule eligible sessions directly through the Coachazo platform at least 24 hours before the scheduled start time. It is your responsibility to either accept or decline this change promptly. You are able to reschedule lessons directly through your dashboard, so you can also discuss needed schedule changes over messages and then make the change accordingly through your dashboard. You are expected to communicate any schedule changes with the client before making changes.

You may choose to accommodate a reschedule, but you are not required to. If you do not approve the change, the original booking remains payable and you receive your normal coach payout.

Contact the family as early as possible and try to arrange a rescheduled time. You can then reschedule the lesson directly through your portal. If the session cannot be rescheduled, you can cancel the lesson through your dashboard and the client will automatically be refunded and it will be deducted from your earnings.
Coach cancellations should be uncommon. Repeated cancellations, no-shows, or reliability issues can result in account review and removal from Coachazo.

Weather
In cases of inclement weather, use your judgment and prioritize safety. If weather or field conditions make training unsafe, communicate with the family and arrange a rescheduled session directly with them.